Welcome to Prime Clean Global! By booking or using our cleaning services, you agree to the following Terms & Conditions. These policies are designed to protect both our clients and our company while ensuring the highest level of service. Your trust is important to us. We collect only the information necessary to provide services and process payments. We never sell or share your information with third parties. All payment transactions are processed securely through encrypted systems.
1. Services
- We provide residential, commercial, and specialty cleaning services as described on our website.
- Prime Clean Global reserves the right to decline or discontinue service if conditions are unsafe, unsanitary, or outside the scope of the booking.
2. Bookings & Payments
- All bookings must be made through our website, app, or customer service.
- Payment is required at the time of booking to secure your appointment.
- Additional fees may apply for extra services, excessive dirt, or conditions not disclosed at booking.
3. Cancellations & Rescheduling
- Cancellations must be made at least 24 hours in advance. Late cancellations or missed appointments may be charged the full service fee.
- If our cleaners cannot access your property at the scheduled time, the appointment will be treated as a no-show, and full payment will apply.
4. Client Responsibilities
- Please provide safe access to the property and notify us of any security requirements in advance.
- We are not responsible for unsecured valuables, fragile, or sentimental items. Clients should safely store such items before service.
- Pets must be secured during the cleaning appointment.
5. Service Guarantee
- We strive for excellence. If you are unsatisfied, notify us within 24 hours and we may arrange a re-clean of the area in question at our discretion.
- Refunds are not guaranteed and are provided only at the company’s sole discretion.
6. Liability
- Prime Clean Global is insured. However, we are not responsible for:
- Pre-existing damage, normal wear and tear, or defects in property/furniture.
- Items improperly installed, unsecured, or of high fragility.
- Any indirect, incidental, or consequential damages.
- Maximum liability, if proven, will not exceed the cost of the cleaning service provided.
7. Independent Contractors
- Some services may be provided by independent contractors who are vetted and follow our quality standards.
- Prime Clean Global is not liable for actions outside the scope of contracted services.
8. Privacy
- Client data is used strictly for booking, communication, and service improvement.
- We will never sell your information to third parties.
9. Updates
- Prime Clean Global reserves the right to update these Terms & Conditions at any time without prior notice.
- Continued use of our services means you agree to the latest version of these terms.
By booking a service, you confirm that you have read and agree to these Terms & Conditions.