All payments are made securely at checkout during booking. You can use credit cards, debit cards, or digital wallets. For ongoing commercial contracts, we offer invoicing with approved terms. Receipts are automatically emailed to you after every payment.

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Prime Clean Global certified cleaner.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

Yes. Every staff member undergoes thorough background checks, extensive training, and ongoing quality monitoring. Our team is bonded and insured for your protection.

If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.

You can submit a password change request on the customer login page at #

You can submit a password change request on the customer login page at #

Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.

Log into your account at # and update your card on file. Your new card will automatically be noted as your default card.

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.

Yes. Many of our clients choose weekly, biweekly, or monthly services to keep their homes or offices consistently clean. Recurring clients receive priority scheduling and the convenience of automatic billing.

We kindly ask for at least 24 hours notice for cancellations or rescheduling. This allows us to adjust our schedule and offer the spot to another client. Cancellations within 24 hours may be subject to a small fee.

When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link [login link]

We provide services for all of [state]

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

Yes. Our teams arrive fully equipped with professional tools and cleaning products. If you would like us to use eco friendly or specialty products, simply let us know when booking.

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.